Cancellation

We accept order cancellations before the product is shipped or manufactured. If the order is cancelled, you will receive a full refund. We cannot cancel the order if the product has already been shipped.

Returns (if applicable)

We accept product returns. Customers have the right to request a return within 30 days of receiving the product.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase. Please do not return your purchase to the manufacturer or to our transit station.

If the return is caused by the consumer, the consumer will be responsible for the shipping costs. The exact fee depends on the shipping company you choose.

If the return is due to our error—e.g., the item is damaged or incorrectly delivered—the consumer will not bear any shipping costs.

Refunds (if applicable)

Once your return is received and inspected, we will send you a confirmation email. We will also notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will be applied to your credit card or the original method of payment within 30 days.

Late or missing refunds (if applicable)

If you have not yet received a refund, first check your bank account again. Then contact your credit card company—it may take some time before your refund is officially posted. Next, contact your bank, as processing times are often involved there as well.
If you have done all of this and still have not received your refund, please contact us at: contact@belgraviaco.uk

Please contact our customer service at contact@belgraviatailor.co.uk to obtain the return address.